Shanghai Liheshi Office Furniture After-Sales Service Inquiry

Shanghai Liheshi Furniture Co., Ltd., as a professional office furniture supplier, understands that superior after-sales service is central to maintaining customer relationships and brand reputation. To this end, we are committed to delivering a comprehensive, worry-free service experience for every client—from installation and commissioning to lifetime maintenance.

At the outset of service, Liheshi dispatches experienced professionals to handle on-site installation and commissioning. We ensure every custom piece not only boasts structural integrity and functional reliability but also provides hands-on guidance for specialized designs like motorized height-adjustable desks or partition wiring systems, empowering your team to master usage efficiently. We commit to clear warranty terms: typically three years for panel furniture, five years for hardware components, and two years for functional parts like motors. During the warranty period, we provide complimentary repairs and replacement of original parts for any issues stemming from product quality. For irreparable defects, we strictly honor contractual terms for returns or replacements.

Even after the warranty expires, Liheshi service continues with lifetime paid maintenance. Whether dealing with accidental damage or natural wear over time, you'll only cover the cost price of replacement parts and basic labor fees. Our technicians will present a detailed cost breakdown before any work begins, ensuring transparent and fair pricing. To minimize disruption to your operations, we maintain an emergency response system. Our after-sales team commits to addressing your requests within 2 hours during business hours. For major malfunctions requiring off-site repairs, we will assess and provide temporary replacement furniture to ensure uninterrupted workflow.

We equally emphasize proactive care and long-term service sustainability. Upon delivery, we include a comprehensive Furniture Maintenance Manual guiding daily cleaning, moisture prevention, and impact protection. For large-scale projects or clients with maintenance agreements, Lihe Shi conducts one to two complimentary proactive inspections annually to identify and eliminate potential hazards early. Additionally, we maintain detailed client records and conduct follow-up visits within months of delivery to gather usage feedback. To address long-term maintenance needs, our warehouse maintains a permanent stock of common components like drawer slides and hinges, preventing entire furniture sets from becoming unusable due to small part failures. Should your business expansion require additional workstations or upgrades to existing furniture, we offer corresponding paid services to ensure your office assets retain their value over time.

Our service process follows a strict five-step protocol. Upon receiving your issue report via phone or whatsapp, our after-sales specialist will immediately log the case and generate a work order. After scheduling a convenient time with you, our engineer will arrive punctually and adhere strictly to on-site etiquette—wearing shoe covers and laying protective mats. During repairs, we will discuss the proposed solution with you and clean the area upon completion. Following your on-site inspection, we will conduct a follow-up visit within days and archive detailed service records for future reference. Please note that damage resulting from force majeure events like fire or water damage, or from improper use or unauthorized disassembly/repairs, is not covered under our complimentary warranty. However, Lihe Shi remains committed to providing professional paid repair services for such cases. Should you have any dissatisfaction with our service process, you may file a complaint through the original channel. We guarantee all complaints will be responded to and addressed within 24 hours, with resolution pursued until your satisfaction is achieved.

In summary, Shanghai Liheshi Furniture Co., Ltd. firmly believes that sales mark only the beginning of our partnership, while comprehensive and attentive after-sales service forms the solid foundation for long-term collaboration. We will safeguard your workspace with professional, prompt, and transparent service, working hand in hand with you to create a comfortable office environment. For specific warranty periods and details of free service items, please refer to the final signed contract terms.